SM-Leadership Skills for Managers

Leadership Skills for Managers

Management is a career that requires skill, foresight and consideration for success. Upon completion of this learning event, management employees will demonstrate knowledge of the basics of managing themselves and others. Employees will learn to identify the steps in the process of communication and organization, the concepts of principled leadership, change management, conflict resolution, customer service, and more. The course will also aid the employer when implementing the EEOC Standards.

Content of the course

1. Introduction and objectives
2. Identify the communication process and effective communication technique
3. Identify effective planning and organizing skills
4. Identify major points of principled leadership and administrative excellence
5. Identify concepts of change management
6. Identify concepts and strategies of conflict resolution
7. Identify concepts and strategies of performance management
8. Identify concepts and strategies for customer service

IITC help organization to set the procedure, standard, training, gap analysis & customize as per need. Please contact us on [email protected] for further information.